Frequently asked questions

Clear answers before you make a decision.

Solar is a big home decision. Here’s what to expect from Ecco, from the first conversation through long-term support.

What does the process look like from start to finish?

It starts with a conversation about your goals and a recent bill. We then place a monitoring device on your electrical panel for 5–7 days, review the measured data, and create an engineer-led plan. If the plan is a fit, Ecco Advisors works with Hidden Leaf Energy, LLC (ROC #366638), the licensed contractor that performs our installations. They complete the work with roof-protected weathertight racking and OSHA-compliant workmanship, while Ecco stays involved with monitoring and post-install support.

How does Ecco decide what system my home needs?

We track your real electricity use for 5–7 days before designing anything. Your engineer also considers your roof, the way your home uses energy, battery needs, and the goals you shared. That measured process helps us avoid a generic, oversized system.

Do I have to pay for the system upfront?

Not necessarily. Ecco offers $0-down options and a flexible 5-year prepaid lease. We explain the available structures and pricing clearly so you can compare them with the context of your home and plan.

What happens after install?

Your system is monitored daily through a mobile app. We also schedule quarterly check-ins and an annual on-site system and roof check, provided through the Ecco service membership, month to month while it stays active, with a real customer service line when you need help. Installation workmanship is warranted by Hidden Leaf Energy, LLC (ROC #366638) for two years. The panels, inverter and battery each carry their own manufacturer warranties, with their own terms.

Do you speak Spanish?

Yes. Spanish-speaking homeowners are welcome to ask for Spanish support when they contact us, and we will help coordinate the right team member for the conversation.

Your next step

Get your engineer-led energy plan.

Tell us a little about your home. We’ll use it to start a clear conversation about solar, battery storage, and what your property actually needs.

Sized from 5–7 days of real usage data

$0-down options and transparent pricing

Ongoing monitoring and support after install

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